Terms of Business
1. Introduction
1.1. These Terms of Business ("Terms") govern the provision of Virtual Assistant services ("Services") provided by Catshall Consulting ("Company", "we", "us", or "our") to you, the client ("Client", "you", or "your").
1.2. By engaging our Services, you agree to comply with and be bound by these Terms.
​
2. Services Provided
2.1. The Company provides virtual assistant and business consulting services including, but not limited to, administrative support, customer service, scheduling, event organisation and management, research, copywriting and other tasks as agreed upon with the Client.
​
3. Pricing Plans
We offer flexible pricing plans to suit different needs, which are outlined here.
​
4. Engagement & Communication
4.1. The Client may engage our Services by contacting us via email or phone.
4.2. Communication during the provision of Services will be primarily conducted through email, instant messaging apps, or any other communication method as agreed upon.
​
5. Fees, Expenses & Payment
5.1. The fees for the Services will be negotiated in advance.
5.2. The Company shall be entitled to charge the Client for any reasonable expenses incurred in connection with the provision of services. Such expenses may include, but are not limited to, travel, accommodation, subsistence, and other out-of-pocket costs directly related to the performance of the services, including attending meetings or site visits at the Client's request. All expenses will be charged at cost, and where practicable, the Client will be notified in advance of any significant or exceptional expenses. Receipts or documentation of such expenses will be provided upon request.
5.3. All invoices are payable within 14 days of the invoice date unless otherwise agreed in writing.
5.4. The Company reserves the right to suspend Services if payment is not received within the agreed timeframe.
5.5. Late payments may incur a late fee of 4% per month on the outstanding amount until the payment is made in full.
​
​
6. Confidentiality
6.1. The Company acknowledges that during the course of providing Services, we may have access to confidential information belonging to the Client.
6.2. We agree to keep all such information confidential and not to disclose it to any third party without the Client’s prior written consent.
6.3. This confidentiality obligation will survive the termination of these Terms or the completion of the Services.
​
7. Data Protection
7.1. The Company is committed to protecting the privacy and security of the Client's data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable and is registered with the Information Commissioner’s Office.
7.2. We will only process personal data provided by the Client to the extent necessary to perform the Services, and we will not retain or use this data for any other purpose without the Client’s explicit consent.
7.3. The Company will implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk of processing personal data.
7.4. The Client retains all rights and control over their personal data, and we will act as a data processor, following the Client’s instructions regarding the handling of this data.
7.5. In the event of a data breach that affects the Client’s personal data, the Company will notify the Client without undue delay and provide all necessary information and assistance to manage the breach.
​
8. Intellectual Property
8.1. All work products created by the Company during the provision of Services will be the intellectual property of the Client once payment has been made in full.
8.2. The Company retains the right to use any non-confidential work produced in a portfolio or as part of marketing materials.
8.3. Any intellectual property provided by the Client to the Company for use in the provision of Services remains the sole property of the Client.
8.4. The Company is granted a limited, non-exclusive license to use, modify, and work on the Client’s intellectual property solely for the purpose of providing the agreed Services.
8.5. All responsibility for the protection, maintenance, and enforcement of the Client’s intellectual property rights remains with the Client.
​
9. Termination
9.1. Either party may terminate the Service Agreement with a notice period of 14 days.
9.2. The Company reserves the right to terminate the Service Agreement immediately if the Client breaches these Terms or if payment is not received within the agreed period.
9.3. Upon termination, the Client is responsible for paying for all Services rendered up to the date of termination.
​
10. Liability
10.1. The Company will perform the Services with reasonable skill and care.
10.2. Our total liability under these Terms, whether in contract, tort (including negligence), or otherwise, will be limited to the amount of fees paid by the Client for the Services.
10.3. The Company will not be liable for any indirect, consequential, or special losses, including but not limited to loss of profits, business, or data.
​
11. Amendments to Terms
11.1. The Company reserves the right to amend these Terms at any time.
11.2. Any changes will be communicated to the Client and will take effect immediately upon such communication.
​
12. Governing Law
12.1. These Terms are governed by and construed in accordance with the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
​
13. Miscellaneous
13.1. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
13.2. These Terms constitute the entire agreement between the parties and supersede any prior agreements, understandings, or representations.